Privacy Policy

Last modified: March 18, 2024

Introduction

SAVE THE DUCK USA Inc. ("Company", "we" or “us”) respect your privacy and are committed to protecting it through our compliance with this policy.

This privacy policy (the “Policy”) describes the types of information and personal data (the “Information”) we may collect from you or that you may provide to us when you visit the website https://us.savetheduck.com/en-ca/ (the "Website"), the purpose of collection the Information and our practices for collecting, using, maintaining, protecting, and disclosing that Information.

This Policy applies to Information we collect:

By using this Website.
By email, text, and other electronic messages between you, the Company and/or this Website.
Through any mobile and desktop applications you may download, which provide interaction between you, the Company and/or this Website.
When you interact with our advertisements and applications on third-party websites, if those applications or advertisements include links to this Policy.

(collectively the “Methods of Collection”)

It does not apply to Information collected:

By us, either offline or through any other means, including on any other website operated by the Company (including its affiliates and subsidiaries) or any third party; or
By any third party, including through any application or content (including advertising), that may link to or be accessible from or on the Website.

Please read this Policy carefully to understand our policies and practices regarding your Information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Policy and you consent to the collection, use and/or disclosure of Information as described herein. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically to remain informed of any changes or updates to the Policy and ensure that you have read the most recent version.

Person Under the Age of 18

Our Website is not intended for persons under 18 years of age. No one under the age of 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from persons under the age of 18. If you are under 18 years of age, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a person under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under the age of 18, please contact us at cs@savetheduck.com.

Information Collected and How We Collect It

When making an online purchase or should you open an account with the Company, you are required provide us with the necessary Information to place your order. The Information that is collected includes your full name, email address, shipping address, billing address, telephone number, age, as well as financial information (such as your credit card number and expiry date) and any other identifier by which you may be contacted. This Information allows us to contact you and deliver your purchase.

You can request that we delete your Information at any time after your order has been processed and delivered by sending an email to cs@savetheduck.com.

The Company may also collect non-personal information about you even if you do not purchase any products on the Website, such as, but not limited to: IP addresses, devices, traffic data, location data, logs, applications and cookies as well as other tracking technologies. The Company also collects data through its other Methods of Collection.

The Company collects data through website visits and purchases by using cookies, which can be disabled through your browser at any moment. See below for more information.

The technologies we use for data collection may include the following:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages [or opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

You also may provide to us information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk and you assume any and all responsibility and liability arising from your User Contributions. Additionally, you acknowledge that the Company cannot control nor be liable for the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, the Company cannot and do not guarantee that your User Contributions will not be viewed and used by unauthorized persons.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The Information they collect may be associated with your personal information or they may collect Information. They may use this Information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly and/or consult the privacy policy of any third party you may interact with on our Website. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use Information that we collect or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products, events or services that you request from us, that may be of interest to you or that are for promotional and marketing purposes.
To fulfill any other purpose requested by you.
To provide you with notices about your account/subscription, including expiration and renewal notices.
To carry out our obligations, such as fulfilling orders, and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the Information.
For any other purpose with your consent.
For research, analytics, feedback, and improvement.

Payments

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Disclosure of Your Information

If you visit or purchase products on the Website, participate in a contest, survey, promotion or special offer, the Company may share the Information with its affiliates or partners in accordance with the terms and conditions of the Policy. When we share the Information, we do so in accordance with data privacy and security requirements. The Company never rents or sells the Information about you to a third party. For delivery purposes, we disclose the Information to FedEx, UPS and other carriers. For sales tax compliance purposes (GST, QST, TVA, etc.), we reserve the right to disclose the Information to a third party. We may disclose some of the Information to advertisers for marketing and promotional purposes, but none of which that could be used to identify you personally. Your name, email address, telephone number, and address are never disclosed to advertisers. The Company reserves the right to disclose the Information as required by law, in response to legal process and law requests, and as necessary to protect the property, interests and rights of the Company and its affiliates as well as to enforce or apply our terms of use or terms of sale , including for billing and collection purposes.

Storage and Safeguard of Personal Data

We will keep your personal information only as long as is reasonably necessary for the purposes described in the Policy or for a longer period as may be required by law. The Company has implemented security measures to protect the Information you provide against unauthorized access and use. We store the Information on a secure server and take all reasonable steps to protect it from misuse, loss, unauthorized access, modification or disclosure. As part of our commitment to your privacy rights and security, our websites have been certified by Trustwave.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. The following mechanisms are outlined to provide you with the following control over your Information:

Tracking Technologies and Advertising.You can easily change your cookie preferences from your computer, tablet or mobile phone by managing your browser settings. Please note that if you decide to restrict or disable the use of cookies, you may still access and use our Website, but you will not be able to take advantage of all features such as personalized recommendations and advertising or optimal website performance. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website.

Withdrawal of Consent. If you no longer wish to share your personal information with the Company or with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by logging into the Website and adjusting your user preferences in your account profile, or by sending us an email with your request to cs@savetheduck.com.
Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or at any other time by [logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by] sending us an email stating your request to cs@savetheduck.com. If at any given time we have sent you a newsletter or promotional email, you may send us a return email asking to be omitted from future email distributions or you may opt-out by clicking on the “unsubscribe” hyperlink contained at the bottom of our promotional emails. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions. It may take up to two (2) weeks to process your request, during which, you may continue to receive communications from us.
Targeted Advertising. If you do not want us to use the Information to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by sending us an email stating your request to cs@savetheduck.com.

As previously stated, we do not control third parties' collection or use of your Information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your Information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at cs@savetheduck.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

Data Security

The Website is hosted on Shopify Inc. which provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information and to implement measures to ensure that protection, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Policy to remain informed of any changes or updates to the Policy and ensure that you have read the most recent version.

Challenging Compliance and Contact Information

You can challenge our compliance with data protection obligations by filing a complaint at cs@savetheduck.com. We will investigate the complaint in consultation with the Company’s department which is responsible for the use of the data. Should the complaint be well-founded, the Company will take all appropriate measures to resolve the complaint and, if necessary, amend its practices as needed.

We welcome your feedback. For any inquiries about this Privacy Policy, please contact our Chief Privacy Officer at : cs@savetheduck.com or by mail at: 24 West 40^th St, 12^th Floor, New York, NY 10018.