Shipping & Returns
Shipping
Saving the world takes time... so does processing orders. Our duckers are a small, but mighty team, and are hard at work. Thank you for your patience and understanding as we change the world, one jacket at a time!
- USA - 3-8 Day Ground Shipping Service: Free
- CA - 3-8 Day Ground Shipping Service: $14.99
Holiday Shipping Cut-Off: Order by the Dates Below to Receive Your Gifts by Christmas!
- East Coast: Order by December 18th
- West Coast: Order by December 13th
Orders placed since December 9th may experience a slight delay in shipping. We apologize for any inconvenience.
Carbon Neutral Shipments
UPS offers us the ability to counter-balance the carbon dioxide emissions generated by the transport of our packages through carbon offsetting. This means that for every ton of CO2 a package produces in transportation, an equivalent amount of CO2 is saved by a verified emission reduction project somewhere else in the world. By participating in the UPS carbon neutral program, we will be supporting emissions reduction projects that help mitigate the climate impact of shipping our parcels.
14 Day Exchange/Return Policy
We stand behind our products and hope you will love them as much as we do. However, if you are not satisfied, you have 14 days from the time your order was fulfilled/shipped out to return or exchange it.
Shipping costs for the return of the product to the sender are charged to the customer and amount to $15, this cost will be deducted directly from the refund.
Please shop (and return) responsibly!
To be eligible for an exchange or return, your items must be unused and in the same condition that you received them. They must also be in the original packaging with its original tags and travel bags.
If the items returned have man-made damages (soiled, make-up, perfume, non-manufacturer defect damages, etc.), we will send back the non-refundable item to you at your expense provided that we receive a pre-paid shipping label within 5 business days from the time our Customer Service team has sent your email address on file a notification and no refunds will be processed.
Please note that returns may take up to 2 weeks to be processed starting on the day the return was delivered to our warehouse.
Holiday Returns
For purchases made between November 26th and January 30th, we are extending our return period to 30 days.
Click here and follow the return process
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
For any additional information please contact at cs@savetheduck.com
