Shipping & Returns
Saving the world takes time... so does processing orders. Our duckers are a small, but mighty team, and are hard at work this holiday season. Thank you for your patience and understanding as we change the world, one jacket at a time!
- USA - 3-8 Day Ground Shipping Service: Free
- CA - 3-8 Day Ground Shipping Service: $14.99
Order by Friday, December 15, 2023 to receive in time for the holidays with free ground shipping.
Carbon Neutral Shipments
UPS offers us the ability to counter-balance the carbon dioxide emissions generated by the transport of our packages through carbon offsetting. This means that for every ton of CO2 a package produces in transportation, an equivalent amount of CO2 is saved by a verified emission reduction project somewhere else in the world. By participating in the UPS carbon neutral program, we will be supporting emissions reduction projects that help mitigate the climate impact of shipping our parcels.
Holiday 2023 Exchange/Return Policy
For the holiday season, orders placed from Wednesday, November 22, 2023 can be returned until Friday, January 5. 2024.
21 Day Exchange/Return Policy
We stand behind our products and hope you will love them as much as we do. However, if you are not satisfied, you have 21 days from the time your order was fulfilled/shipped out to return or exchange it.
In our ongoing effort to minimize our carbon footprint, please note that there will be a $5 fee that will be deducted from your refund that will be donated to One Tree Planted, a non-profit organization that is focused on global reforestation. Together we can give back to the environment, protect biodiversity and create a healthier climate while also saving ducks and saving carbon emissions.
Please shop (and return) responsibly!
To be eligible for an exchange or return, your items must be unused and in the same condition that you received them. They must also be in the original packaging with its original tags and travel bags.
If the items returned have man-made damages (soiled, make-up, perfume, non-manufacturer defect damages, etc.) we will send back the item to you and no refunds will be processed.
Please note that returns may take up to 2 weeks to be processed starting on the day the return was delivered to our warehouse.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
For any additional information please contact at email@example.com