Frequently Asked Questions

Orders placed on the official Save The Duck online store are shipped via Fedex, Ups or an equivalent service. Once your order has shipped, you will receive a tracking number to monitor its status.

Orders are processed after verifying product availability and confirming payment. In the event of errors or if the order cannot be fulfilled, the charged amount will be refunded. Orders placed today are processed the next business day.

Shipping costs:

• 3-8 Day Ground shipping service: 20$.

During sale periods, delivery times may be longer than
usual.

We ship only within the US.

We stand behind our products and hope you will love them as much as we do. However, if you are not satisfied, you have 14 days from the time your order was fulfilled/shipped out to return or exchange it.

Shipping costs for the return of the product to the sender are charged
to the customer and amount to $20, this cost will be deducted directly from the
refund.

Please shop (and return) responsibly!

To be eligible for an exchange or return, your items must be unused and in the same condition that you received them. They must also be in the original packaging with its original tags and travel bags.

If the items returned have man-made damages (soiled, make-up, perfume, non-manufacturer defect damages, etc.) we will send back the item to you and no refunds will be processed.

We would like to inform you that items from different orders cannot be combined into a single shipment. This is to avoid complications during the return process closure.

Please note that returns may take up to 2 weeks to be processed starting on the day the return was delivered to our warehouse.

Click here to follow the return proce

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, which may take up to 7 business days depending on your financial institution.

For any additional information please contact at cs@savetheduck.com.

Please contact our customer service team.

Save The Duck offers post-sale assistance for products purchased at our direct stores and online store. For any assistance request, you can contact us via email at cs@savetheduck.com or complete the form in the Warranty section. For purchases made at authorized retailers, we kindly suggest reaching out directly to them for assistance.

Save The Duck products are expected to be free of material and workmanship defects and are protected under a one-year warranty from the date of purchase. Please note, this warranty does not cover normal wear and tear, rips, tears, damages caused by accidents, misuse, natural breakdown of fabric over time, or negligence.

Click here to register.

We currently don't offer a gift wrapping service.

Unfortunately orders are processed automatically and cannot be canceled. Please wait for your order to be delivered and return the item once received.

We use Certilogo to check garment authentication. Authentication can be done by scanning the QR code found inside each Save The Duck garment (only on outerwear and athleisure items).

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Please contact our customer services department at cs@savetheduck.com.