Frequently Asked Questions
CAN I CANCEL MY ORDER?
Unfortunately orders are processed automatically and cannot be canceled. Please wait for your order to be delivered and return the item once received.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Orders placed today are processed the next business day. We offer a free shipping service that will ensure you get your order within 3-8 business days. We also offer an express shipping service that you may select at checkout when available.
- 3-8 Day Ground Shipping Service: Free
WHERE DO YOU SHIP TO?
We ship only within the US.
WHAT IS YOUR RETURNS POLICY?
We stand behind our products and hope you will love them as much as we do. However, if you are not satisfied, you have 14 days from the time your order was fulfilled/shipped out to return or exchange it.
Shipping costs for the return of the product to the sender are charged
to the customer and amount to $15, this cost will be deducted directly from the
refund.
Please shop (and return) responsibly!
To be eligible for an exchange or return, your items must be unused and in the same condition that you received them. They must also be in the original packaging with its original tags and travel bags.
If the items returned have man-made damages (soiled, make-up, perfume, non-manufacturer defect damages, etc.) we will send back the item to you and no refunds will be processed.
We would like to inform you that items from different orders cannot be combined into a single shipment. This is to avoid complications during the return process closure.
Please note that returns may take up to 2 weeks to be processed starting on the day the return was delivered to our warehouse.
WHEN WILL I GET MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, which may take up to 7 business days depending on your financial institution.
For any additional information please contact at cs@savetheduck.com.
WHAT SHOULD I DO IF THE PRODUCT RECEIVED IS DAMAGED OR FLAWED?
Please contact our customer service team.
HOW CAN I RECEIVE ASSISTANCE FOR A SAVE THE DUCK PRODUCT?
Save The Duck offers post-sale assistance for products purchased at our direct stores and online store. For any assistance request, you can contact us via email at cs@savetheduck.com or complete the form in the Warranty section. For purchases made at authorized retailers, we kindly suggest reaching out directly to them for assistance.
Save The Duck products are expected to be free of material and workmanship defects and are protected under a one-year warranty from the date of purchase. Please note, this warranty does not cover normal wear and tear, rips, tears, damages caused by accidents, misuse, natural breakdown of fabric over time, or negligence.
HOW DO I REGISTER?
Click here to register.
DO YOU PROVIDE A GIFT WRAPPING SERVICE?
We currently don't offer a gift wrapping service.
HOW DO I KNOW A PRODUCT IS ORIGINAL?
We use Certilogo to check garment authentication. Authentication can be done by scanning the QR code found inside each Save The Duck garment (only on outerwear and athleisure items).
HOW CAN I RECEIVE UPDATES ON SAVE THE DUCK NEWS AND PRODUCTS?
Sign up for our newsletter at the bottom of this page to receive the latest updates on Save The Duck products.
IT'S BEEN MORE THAN 24 HOURS AND I HAVE NOT RECEIVED AN ORDER CONFIRMATION E-MAIL. WHAT SHOULD I DO?
Please contact our customer services department at cs@savetheduck.com.
